## Report an Issue
We take the quality and safety of our platform seriously. If you’ve encountered any issues with our apps, games, or services, please let us know using the information below.
### What to Report
We encourage our users to report:
– Non-functioning APK files
– Malicious or harmful content
– Broken download links
– Outdated app versions
– Copyright violations
– Inappropriate content
– Technical issues
– Security concerns
– Misleading information
### How to Submit a Report
When submitting a report, please include:
1. App Name/Game Name
2. Version Number
3. Your Device Model
4. Android Version
5. Detailed Description of the Issue
6. Screenshots (if applicable)
### Reporting Methods
**Email Report**
Send your detailed report to: [email protected]
**Contact Form**
Fill out our secure report form with the following details:
– Your Name
– Email Address
– Subject
– Issue Category
– Description
– Attachments (optional)
### Response Time
We aim to address all reports within 24-48 hours. Priority is given to security and safety-related issues.
### Privacy Notice
Your privacy is important to us. All report information is handled confidentially and used only for resolving the reported issues.
### Additional Guidelines
– Be specific in describing the issue
– Include any error messages you encountered
– Mention any troubleshooting steps you’ve already tried
– Follow up if you discover additional information
– Keep a record of your report reference number
### After Reporting
– You will receive a confirmation email with a tracking number
– Our team will investigate the reported issue
– We may contact you for additional information
– You’ll be notified when the issue is resolved
### Emergency Reports
For urgent security concerns or harmful content, please mark your report as “URGENT” in the subject line.
*Thank you for helping us maintain the quality and safety of Elapk.com*